Shipping & Returns Policy
SHIPPING:
Ganoderma-Coffee.com ships all orders using either USPS or FEDEX. Rates will be based upon total weight of all items. Orders may be expedited for an additional charge.
How to Determine Shipping Cost before Ordering:
If you would like to determine the cost of shipping, just add the items that you would like to order to your shopping cart, and then click on the shipping estimate button found on the shopping cart page.
Do we ship to We ship to the United States, APO/FPO, Puerto Rico, Canada and many other locations Worldwide:
Gamoderma-Coffee.com proudly supports our military troops and their families around the world by shipping to APO/FPO addresses.
All shipments to APO/FPO addresses are sent via the U.S. Postal Service (USPS) Priority Mail.
While we can provide order status information for APO/FPO orders, we are unable to provide tracking information once the APO/FPO order has shipped. Your shipment will arrive at the Military drop off in the United States (east or west coast) within 2-3 days after it is shipped. Ganoderma-Coffee.com is only responsible for the delivery of your items from our distribution center to the U.S. Military post offices. Once the items have been delivered to the U.S. Military post offices, we do not have control over the shipment or delivery time to the final APO/FPO destination. Our troops look forward to receiving your packages. That's why it's important to make sure your mail gets there, to the right person, in the right place!
Billing Address Tips:
Our system requires that the Billing Address must exactly match the name and address on your credit card billing statement. If a middle initial is used, put it in the field with your first name. The APO/FPO states of "AE", "AA" and "AP" are the only legitimate states to use for an APO/FPO address. It is common knowledge that you can use "NY" for "AE", "CA" for "AP" and "FL" for "AA", but you run the risk of having your credit card rejected because the billing address they have on file (with AA, AE or AP for the state) does not match what you submitted online.
Shipping Address Tips:
When completing your shipping address, please make note of the following:
* Enter the recipient's full name and address in the relevant fields. Use the service member's full name (with grade, rank, or rating) or a specific title (e.g., Commanding Officer, Supply Officer, etc.)
* The City must be entered as either "APO" or "FPO".
* The State must be entered as either "AA", "AE" or "AP". Enter "AA" in the State/Province/Region field if the recipient is stationed in the Americas. Enter "AE" in the State/Province/Region field if the recipient is stationed in Europe, Canada, Africa or the Middle East. Enter "AP" in the State/Province/Region field if the recipient is stationed in Asia or the Pacific.
* You must enter your nine-digit Zip Code (if one is assigned).
* Regardless of where the recipient is stationed, select "United States" from the Country drop-down menu.
Here are two examples of properly formatted APO/FPO addresses:
PFC John A Doe
PSC 800 Box 99
APO AE 09499-1234
AO1 John A Doe
Unit 12345 VC3-333
FPO AP 96601-1234
What is an APO or FPO address?
APO stands for "Army Post Office," and is associated with Army or Air Force installations.
FPO stands for "Fleet Post Office," and is associated with Navy installations and ships.
Please feel free to Contact Us if you have any questions about APO/FPO Shipping.
RETURNS:
All items may be returned for refund. The customer is responsible for return shipping.
Returns should be packaged safely and returned to:
Ganoderma-Coffee.com
6238 Reiger Ave
Dallas, Texas 75214
Items must be returned within 30 days of purchase. Refunds will be processed using the original method of payment (i.e., credit card or check).
Returned item(s) must be shipped back in original condition and sealed with original packaging.
Returns for Incomplete Addresses:
If a box is returned for incomplete address information, the customer is responsible for re-shipment cost, and the original cost of shipping will not be refunded in the event the customer would like a refund for the order that was returned due to incomplete address information.